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Embroiderers who
shop at Embroidery Library are automatically enrolled in an
exciting "Happy Hour" event. The Happy Hour is held one
weekend every month, and those that are invited are eligible
for excellent savings and exclusive free VIP Embroidery
Designs.
When you make a
purchase during a month, you're automatically added to the
Happy Hour invitation list for the following month. During the
Happy Hour event we'll send you an email that has all the
details and information about the Happy Hour promotion. The
discounts and free designs change from month to month, but the
Happy Hour invitations will have all the information you need.
Below you'll find
frequently asked questions about the Happy Hour program. Keep
shopping at Embroidery Library, and keep an eye on your inbox
for the next Happy Hour invitation!
What is
the Happy Hour and VIP Embroidery program?
The Happy Hour
program is a customer rewards program with special discounts
and free designs. The Happy Hour is held one weekend per
month. It begins early Friday morning, and usually ends on
Sunday night at midnight, Central time.
A few hours before
the Happy Hour begins we send email invitations that reveal
the discount and promotion, as well as the free designs.
When is
the next Happy Hour?
The dates aren't
announced in advance. The event is rather spontaneous, like a
real life happy hour!
What do I
need to do to be added to the Happy Hour list?
Make a purchase
from www.emblibrary.com, and you'll be automatically added to
the mailing list. Keep in mind that there's a one-month lag.
For example, if you bought a design in October, we'll send you
an invitation to November's Happy Hour.
What are
VIP Embroidery Designs?
VIP Embroidery
Designs are free designs given to those that participate in a
Happy Hour. The VIP Embroidery Designs are automatically added
to your order history (not the basket/order). They appear as a
separate order.
The VIP Designs
are new every month; they're not repeated, and not available
for sale. They're exclusive to those that participate in the
Happy Hour.
I placed a
Happy Hour order, but I can't find the VIP Embroidery designs.
After you place a
Happy Hour order, the VIP Embroidery designs will be added to
your Order History in a separate order. The VIP Embroidery
designs will not be added to your existing Happy Hour order.
Click the Order History and look for the order named VIP
Embroidery. The designs will be listed in that order.
I
accidentally deleted my Happy Hour email. Can you resend it?
No, it can't be
resent. But your Message Center at the site saves promotional
emails for 30 days. Click the Message Center link at the top
of the homepage at www.emblibrary.com, and then click on the
link that says, "Happy Hour - Now at Embroidery Library!" That
will give the details about the Happy Hour promotion.
I didn't
get a Happy Hour invitation.
Check your order
history. Did you make a purchase during the previous calendar
month? Remember that there's a one-month lag. For example:
When you make a purchase during October, we send you an
invitation to November's Happy Hour.
If you did make a
purchase during the previous calendar month, then visit your
Message Center to see if you're subscribed to the mailing
list. If you're unsubscribed, we won't send you email
invitations.
If your
subscription status shows "subscribed," then it's possible
that your email service provider is routing the invitations to
a spam/junk/bulk mail folder. Please check your spam/junk/bulk
mail folder in case the email was routed there. We also
recommend that you add support@emblibrary.com to your safe
list and contacts. The invitations are sent from that address.
This may help prevent your email service provider from
blocking or deleting these emails. If you've done this already
and are still having troubles receiving our emails, contact
your email service provider and tell them not to block or
delete emails from
support@emblibrary.com.
I missed
the Happy Hour weekend. May I purchase the VIP Embroidery
designs?
No, the VIP
Embroidery designs are not for sale. They are only available
to Happy Hour-goers during the Happy Hour weekend.
If your questions
aren't answered above, let us know! Send an email to
support@emblibrary.com. We'll be glad to help!
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