Embroidery Library

Having trouble signing in?

If you try to sign in to the site, but get an error message, check these things:

1. Check to make sure you're using the right email address and password. The password is case-sensitive, so if you used capital letters to create it, then use capital letters when signing in. If you want to double-check your password, click the Forgot your password? link on the sign-in page. The password will be automatically sent to you by email.

2. Is "auto-complete" wreaking havoc? If you start to type in your email address and password and your web browser "automatically completes" the information, then you might get the error message. This happens when your browser remembers the wrong password. To fix that, clear your browser's stored information so you can get a fresh start.

If you can sign in, but your browser signs you out....

If the security settings in your web browser are set too high, then you may have trouble remaining signed in to the site. You'll be able to sign in, but then when clicking to go to a new page, your browser will log you out. This is most common when using Internet Explorer.

To resolve the problem, add http://www.emblibrary.com as a trusted website in your web browser. Open Internet Explorer, click Tools -> Internet Options -> Security.

Click the checkmark for "Trusted Sites," then "Sites." Type in http://www.emblibrary.com. Click "Add" and then uncheck the box that reads "Require server verification - (https:) for all sites in this zone."

The security level setting on Trusted Sites should be "medium" or "medium high."

Click "Close," and then click OK. Close and reopen your web browser for those changes to take effect.

If you have questions about the above, let us know! Send an email to support@emblibrary.com. Include the email address that you're using, and the error message you are getting.