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Because embroidery
designs are digital products, they cannot be returned or
refunded. Transactions are final when you click the "Complete
Order" button, and changes to orders generally cannot be
made.
However, there are
some exceptions:
If you ordered the
wrong size of an item, then we may be able to exchange it for
a smaller size within a year of purchase.
Review the HELP topic here for that information.
If you ordered a
duplicate item, then a refund or gift certificate may be
available within a year of purchase.
Review the HELP topic here for that information.
If you ordered the
wrong variation of a design (e.g. the British spelling in a
design, rather than the US spelling in a design), then we can
make an exchange for you within a year of purchase. Send the request to our customer
service team; the email address is
support@emblibrary.com.
When writing,
include your order number for fastest service.
Other changes or
amendments to orders are not provided.
If you have
questions about the above, let us know! Send an email to
support@emblibrary.com.
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