accidentally bought designs or packs that are larger than what
your machine can read, and if we have those designs in smaller
sizes, then we may (at our discretion) exchange those items at
no additional charge within a year of purchase.
Begin by updating
your user profile with the size that your machine can stitch.
The website has a size warning system in place that's meant to
prevent you from ordering designs larger than what your
machine can stitch. If you have accurate information in your
user profile, then warning messages about size will appear in
your basket. Read about that more in this HELP topic here, and
update your profile.
Then, request a
smaller size, send an email to firstname.lastname@example.org,
within a year of purchase,
with this information:
- The order
- The names of the designs or packs that are
larger than what your machine can read
- The type of
embroidery machine (make and model) that you have
After we receive
the information we'll evaluate your order(s) and change the
sizes to smaller ones when available. You'll be notified when
the changes have been made, and you'll be able to download the
smaller sizes from your order history.
If smaller sizes
are not available, then no exchange is possible.
Size exchanges are
not made for free designs; they're only made for designs that
have been purchased.
If you have
questions about the above, let us know! Send an email to