The warning
message appears at the top and bottom of the basket, making it
easy to spot. It identifies exact duplicates. Different sizes
of designs aren't duplicates. If you order one size of a
design, and then put a different size in your basket, you
won't get a warning message.
If you order a
pack, then add a single design from the pack to your basket,
you will get a warning message. If you've ordered single
designs, then add the pack to your basket, you will not get
the warning message.
If you discover
that you've ordered duplicate items, we'll issue a gift
certificate to you within a year of the duplicate purchase. Send these details to
support@emblibrary.com:
- The order
number(s) of the duplicate items - The names of the
designs/packs that are duplicated
After we've
checked your order(s) and verified the duplicate items, we'll
remove them from your order history and send you the gift
certificate code.
Please note that a
design may be included in more than one pack. If you order
packs and then discover that designs are duplicated between
the packs, no refunds or gift certificates can be given. Make
sure you review the contents of your basket, and the designs
that are included in any packs, before finalizing your order.
If you have
questions about the above, let us know! Send an email to
support@emblibrary.com.
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