If you see the file on your USB, but your machine
doesn't display it (or gives you an error message) check the
- Is your machine's embroidery area/hoop too
small? A machine won't read or display a design that's
larger than what it can stitch.
- Is the design
unzipped? Machines cannot read zipped files.
- Did you
change the name of the design? If you changed the name to
something that includes special characters, like %($#@^&*,
or if you deleted the file extension, then your machine may
not be able to read the design and will not display it.
- Is the capacity/size of the USB too large? Check with
your machine's manufacturer to see if there is a preferred
size or type of USB drive.
- Do you have many files on
the USB drive? Some machines will only recognize the first 100
files on a USB. If you're having trouble with your machine
reading a design, remove all the other files from the USB
so that only the one that you're working with remains.
If you have any questions about this HELP topic, send an email
to firstname.lastname@example.org. Include:
- the design that
your machine cannot read
- the order number
- make and
model of the machine
- description of the problem
Please include all of the information requested so that we can
help you troubleshoot the issue.
If you have
questions about the above, let us know! Send an email to