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Signing In & Profile Options |
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Downloading Instructions |
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I'm having trouble signing in |
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Downloading with Internet Explorer |
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I forgot my password |
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Downloading with Edge (Windows 10) |
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How can I change or update my email address? |
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Downloading with Firefox |
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How can I change my password? |
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Downloading with Chrome |
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Instructions for setting hoop size in the profile |
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Downloading with Safari (Mac) |
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Instructions for setting a format in the profile |
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Using the 1-Click Download button |
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Downloading from Order History and expirations |
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Ordering Designs |
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Zipped and Unzipped Designs |
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Placing an order through the website |
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Zipped and unzipped: What's the difference? |
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Purchase and payment options |
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Which designs are zipped when downloading? |
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Can Embroidery Library digitize for me? |
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How do I unzip files on my PC? |
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How are designs delivered? |
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How do I unzip files on my Mac? |
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Can I get a disk, cd, or USB through the mail? |
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Expanding and compressing zipped design packs |
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Can I request a design to be added to the site? |
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Choosing Design Sizes |
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Opening Designs on a Computer |
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Embroidery machine size and stitch limits |
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Tips for opening designs on a computer |
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Which size should I order? |
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Opening with Wilcom's TrueSizer software |
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Setting embroidery size in the profile |
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Opening with Husqvarna 4D/5D software |
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Exchanging designs for smaller sizes |
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Opening with Bernina software |
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Opening with Janome Horizonlink / Customizer |
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Errors with PE Design / Palette |
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Why do I see lines in my Embird software? |
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Embroidery Machine Formats |
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Color Questions & Color Sheets |
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Which format should I choose? |
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Why do design colors look strange on the machine? |
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How can I download a different format? |
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What and where are the color change sheets? |
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A design isn't in my regular format. Why not? |
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How do I use the Thread Exchange? |
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How do I upload colors with Embird? |
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Sales & Special Offers |
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Uploading/Transferring to Embroidery Machines |
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Happy
Hour eligibility and FAQ |
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How do I put a design on a USB (PC) |
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Birthday Club eligibility and FAQ |
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How do I put a design on a USB (Mac) |
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Special USB instructions for Janome users |
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My Brother/BabyLock machine won't read the design |
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My Janome machine won't read the design |
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Refunds & Exchanges |
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Machine Size & Stitch Count Limits |
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I ordered the wrong size. Can I exchange it? |
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List of machines, sizes, and limitations |
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I ordered duplicate designs. Can I get a refund? |
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Splitting designs by size and multi-hooping |
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I ordered something by mistake. Can I return it? |
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Splitting designs by stitch count |
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Miscellany |
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Stitching a Design: Troubles & Solutions |
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Tips for working with alphabets |
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Checklist: Before embroidering a design |
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Single run vs. double run quilting designs |
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Fabrics 101: Choosing fabric, designs, and stabilizer |
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What is an in-the-hoop design? |
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Resolving shifting, gapping, and misaligned stitches |
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What is a template and how do I make one? |
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Tips for stitching complex, high-stitch designs |
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Curing threadaches of shredding and nesting |
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I'm having trouble with a design. What can I do? |
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If your question is not addressed in one of the above topics,
please let us know. Send an email to our customer service team
at support@emblibrary.com. Include your order
number for the fastest service.
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