If you try to sign in to the
site, but get an error message, check these things:
1. Check to make sure you're using
the right email address and password. The password is case-sensitive, so if you
used capital letters to create it, then use capital letters when signing in. If
you want to double-check your password, click the Forgot your password? link on
the sign-in page. The password will be automatically sent to you by email.
2. Is "auto-complete" wreaking
havoc? If you start to type in your email address and password and your web
browser "automatically completes" the information, then you might get the error
message. This happens when your browser remembers the wrong password. To fix
that, clear your browser's stored information so you can get a fresh start.
If you can sign in, but your
browser signs you out....
If the security settings in your web
browser are set too high, then you may have trouble remaining signed in to the
site. You'll be able to sign in, but then when clicking to go to a new page,
your browser will log you out. This is most common when using Internet Explorer.
To resolve the problem, add
as a trusted website in your web browser. Open Internet Explorer, click Tools ->
Internet Options -> Security.
Click the checkmark for "Trusted
Sites," then "Sites." Type in
http://www.emblibrary.com. Click "Add" and then uncheck the box that reads
"Require server verification - (https:) for all sites in this zone."
The security level setting on
Trusted Sites should be "medium" or "medium high."
Click "Close," and then click OK.
Close and reopen your web browser for those changes to take effect.
If you have questions about the
above, let us know! Send an email to email@example.com.
Include the email address that you're using, and the error message you are