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Thank you for visiting this page! Click on a topic below to find answers to your questions, and information to make shopping and stitching easier. If you don't find your answer here, write to stitch@emblibrary.com -- and please include an order confirmation number for fastest service.

 

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Registering/Signing in/User Profile Downloading Designs
   
I'm having troubles signing in. How to download with Internet Explorer version 8 (and lower)
Help! I forgot my password! How to download with Internet Explorer version 9
Using your profile to make shopping faster and easier. How to download with Firefox
How can I change my email address or password? How to download with Chrome
  How to download with Safari
Ordering Designs How to download from an email
  What should I know about downloading on a Mac?
How do I place an order through the website? Can I download designs from my order history again?
My credit card was rejected / declined. Help! I'm downloading designs but getting .html or .aspx files!
Can I order by phone, mail, or fax? Why are some designs downloading as zipped files?
Information about discounts and sales  
Custom digitizing / requesting new designs Uploading Designs to the Machine
Information about embroidery cards.  
How can I use more than one code on an order? My machine won't read / display the design!
Can I order designs on a disk/card/cd? Janome Machines - "Cannot Be Registered" error message.
  Janome Machines - "Delete Damaged File" error message.
Formats & Sizes  
  Stitching Troubles & Solutions
Which format should I order for my machine?  
Why isn't a design or pack available in my regular format? Shifting and Gapping
Embroidery machine hoop size & stitch limits Thread Nesting and Tension Troubles
What can I do if I ordered the wrong size? Freestanding Lace Misalignment
Special notes about formats for Husqvarna machines Preventing Puckering
How can I download a different format? Matching Fabric to the Correct Stabilizer
  Fabrics 101 Articles
Opening Designs on Your Computer Density in the Details
  The design isn't stitching correctly.
How do I open designs on my computer?  
How do I open zipped files? Special Notes About...
I'm getting an error message from Windows.  
I'm getting an error message from Adobe. Tips for working with alphabets
"Corrupt" error messages from Husqvarna 3D/4D/5D. Tips for working with in-the-hoop designs
"Error in File" error messages from Janome Customizer Single-Run vs. Double-Run quilting designs
"Does Not Support" error messages from Janome Easy Edit Split designs and hoop size
I'm getting an error message from PE Design/Palette.  
I'm getting a Grade C/D message from Artista. Working with Large or High Stitch Count Designs
What is an EFW file?  
  How do I split designs for multi-hooping?
Color Questions How do I split designs by stitch count?
  Do the designs work with a mega / multi-position hoop?
Why do the colors in the designs look strange? Are designs split for the Janome Giga or Macro hoop?
Where are the color change sheets, and how do I use them?  
Can I save the color change sheets electronically? Refunds, Returns, and Exchanges
How do I use the Thread Exchange?  
Where's that cool trick for changing colors with Embird? I need to exchange a design for a different size.
Help! The design is missing color changes! Help! I ordered the same design / pack twice!
I can't locate / buy the Madeira thread numbers. The design isn't stitching correctly.
  I ordered something by mistake. Can I return it?
Privacy, Copyright, and Licensing  
   
What is Embroidery Library's licensing policy?  
What is Embroidery Library's privacy policy?  
What does a "site not secure" message mean?  
Can I use Embroidery Library's images on my own website?  
   
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