Embroiderers who shop at Embroidery
Library are automatically enrolled in an exciting "Happy
Hour" event. The Happy Hour is held one
weekend every month, and those that are invited are
eligible for excellent savings and exclusive free VIP
When you make a purchase during a month, you're
automatically added to the Happy Hour invitation list
for the following month. During the Happy Hour event
we'll send you an email that has all the details and
information about the Happy Hour promotion. The
discounts and free designs change from month to month,
but the Happy Hour invitations will have all the
information you need.
Below you'll find frequently asked questions about the
Happy Hour program.
Keep shopping at Embroidery Library, and keep an eye on
your inbox for the next Happy Hour invitation!
Happy Hour & VIP
What is the Happy Hour and VIP
The Happy Hour program is a customer rewards program with
special discounts and free designs. The Happy Hour is held
one weekend per month. It begins early Friday morning, and
usually ends on Sunday night at midnight, Central time.
A few hours before the Happy Hour begins we send email
invitations that reveal the discount and promotion, as well
as the free designs.
When is the next
The dates aren't announced in advance. The event is rather
spontaneous, like a real life happy hour!
What do I need to do to be added to the Happy Hour list?
Make a purchase from
www.emblibrary.com, and you'll be automatically added to
the mailing list. Keep in mind that there's a one-month lag. For example, if you
bought a design in October, we'll send you an invitation to
November's Happy Hour.
What are VIP
VIP Embroidery Designs are free designs given to those that
participate in a Happy Hour. The VIP Embroidery Designs are
automatically added to your order history (not the basket/order). They appear as a separate order.
The VIP Designs are new every month; they're not repeated,
and not available for sale. They're exclusive to those that
participate in the Happy Hour.
I placed a Happy Hour order,
but I can't find the VIP Embroidery designs.
After you place a Happy Hour order, the VIP
Embroidery designs will be added to your Order History in a
separate order. The VIP Embroidery designs
will not be added to your existing Happy Hour order. Click
the Order History and look for the order named VIP
Embroidery. The designs will be listed in that
deleted my Happy Hour email. Can you resend it?
No, it can't be resent. But your Message Center at the site
saves promotional emails for 30 days. Click the
Message Center link at the top of the homepage at
www.emblibrary.com, and then click on the link that
says, "Happy Hour - Now at Embroidery Library!"
That will give the details about the Happy Hour promotion.
I didn't get a Happy Hour
Check your order history. Did you make a purchase during the
previous calendar month? Remember that there's a one-month
lag. For example: When you make a purchase during October,
we send you an invitation to November's Happy Hour.
If you did make a purchase during the previous calendar
month, then visit your Message Center to see if you're
subscribed to the mailing list. If you're unsubscribed, we
won't send you email invitations.
If your subscription status shows "subscribed," then it's
possible that your email service provider is routing the
invitations to a spam/junk/bulk mail folder. Please check your
spam/junk/bulk mail folder in case the email was routed
there. We also recommend that you add
firstname.lastname@example.org to your safe list and contacts. The
invitations are sent from that address. This may help
prevent your email service provider from blocking or
deleting these emails. If you've done this already and are
still having troubles receiving our emails, contact your
email service provider and tell them not to block or delete
I missed the
Happy Hour weekend. May I purchase the VIP Embroidery
No, the VIP Embroidery designs are not for sale. They are only available to Happy
Hour-goers during the Happy Hour weekend.
If your questions aren't answered above, let us know! Send an email to
email@example.com. We'll be glad to help!