"Delete Damaged File" Error
This message occurs when a Janome machine is trying to read a design that
1. Larger than what the machine can stitch, or
2. Has more stitches than what the machine can accept.
Check the size design that your Janome machine can stitch, and compare
it to the size of the
design. Is the design larger than what your machine can stitch? If so,
you can split the design and stitch it in multiple hoopings, or we may
be able to exchange it for a smaller size.
Click here for information about exchanges.
If the design is not larger than what your
machine can stitch, check the number of stitches in the design. Compare
it to the number of stitches that your machine can accept. Does the
design have more stitches than what your machine can stitch? If so,
split the design by stitch count.
Instructions for doing that are here.
Below is a partial list of Janome machines,
along with their stitching areas and stitch count limitations. If you
have a different kind of Janome machine, find out from your dealer or
from Janome the size and stitch count limitations, and then let us know
so that we can update this list.
240 x 200 mm (9.4 x 7.9 inches); stitch
200 x 200 mm (7.9 x 7.9 inches); 100,000
140 x 200 mm (5.5 x 7.9 inches); 64,000
90 x 125 mm (3.5 x 4.9 inches); 28,000
***Your Janome machine may have come with a
Giga Hoop or Macro Hoop. These hoops are stitch-and-flip hoops that
allow you to stitch larger designs. These hoops do NOT increase
the size of your machine's embroidery area; they simply work with the
machine to stitch half the design, and then you flip the hoop to rotate
the other half.
The Giga Hoops and Macro Hoops require that designs be split for use in
those hoops. For information about splitting designs for these specialty
hoops, contact your dealer or Janome.