"Delete Damaged File" Error Message
This message occurs when a Janome machine is trying to read a design that is: 1. Larger than what the machine can stitch, or 2. Has more stitches than what the machine can accept. Check the size design that your Janome machine can stitch, and compare it to the size of the design. Is the design larger than what your machine can stitch? If so, you can split the design and stitch it in multiple hoopings, or we may be able to exchange it for a smaller size. Click here for information about exchanges. If the design is not larger than what your machine can stitch, check the number of stitches in the design. Compare it to the number of stitches that your machine can accept. Does the design have more stitches than what your machine can stitch? If so, split the design by stitch count. Instructions for doing that are here. Below is a partial list of Janome machines, along with their stitching areas and stitch count limitations. If you have a different kind of Janome machine, find out from your dealer or from Janome the size and stitch count limitations, and then let us know so that we can update this list.
Janome MB4
240 x 200 mm (9.4 x 7.9 inches); stitch count unknown
Janome 11000***
200 x 200 mm (7.9 x 7.9 inches); 100,000 stitches
Janome 10001***
140 x 200 mm (5.5 x 7.9 inches); 64,000 stitches
Janome 10000***
Janome 350E
Janome 300E
Janome 200E
MC9700
MC9500
Janome 5700
90 x 125 mm (3.5 x 4.9 inches); 28,000 stitches
***Your Janome machine may have come with a Giga Hoop or Macro Hoop. These hoops are stitch-and-flip hoops that allow you to stitch larger designs. These hoops do NOT increase the size of your machine's embroidery area; they simply work with the machine to stitch half the design, and then you flip the hoop to rotate the other half. The Giga Hoops and Macro Hoops require that designs be split for use in those hoops. For information about splitting designs for these specialty hoops, contact your dealer or Janome.