My Machine Won't Read the Design

Usually this is due to size. If a design is larger than what your machine can read, your machine will not recognize, display, read, or even acknowledge that the design is there.

Check the size of the design, and compare it to the size that your machine can stitch. If you don't know how large of a design your machine can stitch, check this list.

Is the design larger than what your machine can stitch? If yes, then your machine will not display the design. You can either choose a smaller size, or split the design and stitch it in multiple hoopings.

If the design is not larger than what your machine can stitch, then send an email to stitch@emblibrary.com. Include the following:

**Order number
**Name of the design
**Type of machine you have, as well as the size design it can stitch.

Include all of this information.