How long are designs
available for downloading?
Computers are temperamental creatures, and
we know that accidents happen. That's why we keep your order history
preserved for you. Once you buy a design, that design remains in your
order history indefinitely. If your computer crashes, or you
accidentally delete a design or pack, you can return to your order
history and download it again, for free, any time, day or night. There's
no expiration time, no limit to the number of times that you can
download a design or pack.
Once a year we review the entire design collection and remove designs.
We remove them for a variety of reasons -- they may have dropped below
our quality standards, or they may be too "dated," or they may not fit
with the collection any longer.
When we remove a design or pack from the site, you will no longer be
able to purchase it. If you've purchased a design or pack, and we remove
it from the website, you'll see record of your purchase in your order
history, but you won't be able to download it again, nor access the
color change sheet. We do not send out notifications when designs are
removed from the site. There are no exceptions to this policy.
To prevent against "losing" designs from your order history, follow
**Download designs or packs soon after purchasing them;
**Download or print the color change sheet. Printing takes time, paper,
so downloading the color change sheets is a good alternative. Simply go
color change sheet, click "Download PDF" or "Download TXT
File" and save
the sheet as a PDF or TXT file, whichever you prefer. Name the sheet the same
the design's name,
and store both together. That way you'll always have the two
together in the
**Back up your embroidery designs and color change sheets regularly.
If you follow the above practices, it is unlikely that you'll ever need
to download a design that has been removed from the website. However,
if you have purchased a design within the past year, and it has
been removed from the website, send an email to
firstname.lastname@example.org. Include your order number and the name of the
design, and we'll issue you a gift certificate for that design.