Why isn't a design/pack available
in my regular format?

If you click the format drop-down box for a design or pack and don't see your format listed, that means the design is not available in that format.

Each format has limitations as to the amount of data that can be stored. Complex designs (like The Last Supper, some of the Audubon designs) have a lot of data, and sometimes that data exceeds a format's limitations.

When that happens, and we're not able to create a particular format, that format is not offered for the design or pack.

If a design is not available in your format, check to see if your machine can read a different format. For example, many of the Brother and Husqvarna machines can read DST as well as their preferred format. Try before you buy. Download a free design or a design in your order history in DST to see if it's compatible with your machine.