Help! The Design is Missing
If you find that you open a design or upload
it to your machine and it has fewer color changes than the color change
sheet (or if your machine doesn't recognize a color stop and proceeds
without allowing you to change thread), review the following for
possible explanation/corrective action.
Please note that this information applies to the number of color
*changes*, not the number of colors used in a design.
merging of color fields.
Check to make sure that your software isn't color-sorting, or joining
same consecutive color fields. Even if your software has a "smart" color
sort function, it may produce less-than-smart results.
If you're using Embird, go into "Editor" mode and click on "options."
There's a line there that says "join same consecutive color fields."
Make sure that line is not checked.
Download a fresh copy of the design again from your order history, and
open it to confirm that the number of color changes in the design are
the same as reflected on the color change sheet.
Using the HUS
The HUS format has a small color palette, and as a result, subtle (and
not-so-subtle) differences in color are seen by the HUS format as the
For example, see this image to the right. Notice all the blue and orange
colors -- on the color change sheet, the colors are light blue and smoky
blue, but the HUS format reads them as the same: blue. Other colors are
dark red, orange red, and red, but the HUS format reads them as
If the HUS format thinks that the same color
is in two adjacent fields, then your machine or software might be
merging them together to save you the trouble of stopping and changing
thread. It's nice and considerate...but doesn't usually get a good
Try an alternate format. If you're using a Designer 1 machine, see if
your software can read the VIP format. You can change the format in your
order history to VIP and download the new format at no charge. If your
software does not read VIP, then choose the DST format and convert to
SHV from that format.
If you're using an SE machine, then the VIP format is preferred, so use
that format instead of HUS.
If you're using a Designer II, Rose, or Iris, those machines read HUS
only. If you have conversion software, download the DST format and
convert to HUS, and that should solve the problem.
stop for color changes
Some embroidery machines (most notably the Husqvarna Viking machines) have a "stop" button -- and if that "stop"
button is turned off, then your machine won't stop for color changes.
Refer to your machine's owner's manual to find the location of the
Using the Artista
Sometimes folks who use the Artista Editor software will misinterpret
the information in the software and believe that color changes are
missing, when in reality they are not.
Here is an example. This is a screenshot of
how a design looks in the Artista software.
The color change sheet shows 23 color changes.
If you click "Settings" and "Thread Colors,"
the Artista software will show 12 colors. These are not color *changes*,
these are simply the number of colors that the Artista software thinks
are in the design.
Because the colors that the Artista software shows are not the same as
the color of thread that we use in the sewout, neither the colors nor
the number of colors are expected to match between the color change
sheet and the software. Confirm that the number of color *changes* are
accurately reflected in the software, and then embroider the design
according to the colors on the color change sheet that we provide for
the design (or choose your own colors, whichever you prefer).
The number of color changes should -- and
must match. To find the number of color changes in the design, click on
"File" and "Design Properties." The number of color changes are listed
Please note that the Artista Editor software does not count the first
color as a "change."
If a design has 23 color changes, the Artista software will show it as
having 22 color changes.
Editing the design
Sometimes even the smallest changes (even as minor as rotating, or
adding text to a design) can result in a color change being dropped or
color fields merged together.
Download the design from your order history, and upload it into your
machine without editing it. If the number of color changes match the
color change sheet before the design is edited, then the problem results
from editing. Contact the makers of your editing software to find a
solution to the problem.
If you have questions about this
information, or if the above information doesn't address your question,
please write to us at
**Your order number
**The name of the
**The type of machine you have, as well as the software that you
use to open and edit the design.
Include all of this information.