I Ordered the Same
The website has a great feature to help prevent you from ordering the
same design or pack twice. If you add a design or pack to your basket
that you've already purchased, you'll get a warning message that reads,
"You have already purchased xxx in order number xxxxx".
The order number of the original purchase is given so that you can go to that order in your order history and
download the design or pack again, at no charge. Here is what the
warning message looks like in the shopping basket:
You can see that it appears at the top and
the bottom of the basket, making it easy to spot.
Here's how it works: This special feature of the
website identifies exact or identical products. If you purchased two
different sizes of a design or pack, you will not get the warning, as
different sizes of designs or packs are not duplicate items. Refunds or
credits aren't available if you purchase different sizes of designs or
If you order single designs that you previously purchased in a pack, you
will get the warning in your basket. If you ordered single designs, and
then ordered the pack, you will not get the warning in your basket.
If you find duplicate items, we'll be happy to issue a refund or a gift
certificate. If the purchase is within the past 30 days and $5 or more,
we'll issue a credit to your card. If the purchase is beyond 30 days, or
if it is $4.99 or less, then we'll issue you a gift certificate for the
amount of the duplicate items.
Notify us of duplicates by sending an
firstname.lastname@example.org with the following information:
**The order number(s) of the duplicate items
**The names of the designs/packs that are duplicated
Please include both of the above items. After we've
checked your orders and verified the duplicate items, we'll remove them
from your order history and send you a notice of a refund or a gift