Help! I'm downloading
but getting .html or .aspx files!
If your computer runs on a
Windows Vista or Windows 7 operating system, you may also be using
version 9 of Internet
Explorer (a web browser).
Version 9 of Internet Explorer can sometimes save designs as web pages,
or files that end in .html or .aspx. Using the instructions below, you
can change the settings in Internet Explorer to fix the problem, and
download the design files correctly.
Open up Internet
'Tools,' then 'Internet Options.'
'Advanced' tab, scroll down to the Security section and uncheck
the box next to the setting for 'Do
Not Save Encrypted Pages to Disk.'
Then, click the
'Security' tab, and click on the 'Trusted Sites' image (green check
Then, click the 'Sites' button.
Type in the following URL into the
box at the top of the page where it says 'Add this website to the zone:"
Click the 'Add' button.
these steps for the URL:
Uncheck the box next to 'Require server
verification (https:) for all sites in this zone.'
set the 'Security
Level for this zone' to Medium.
Close and reopen your web browser and try downloading the
If you find you're still having troubles with downloading your order,
please send us an email and we'll be happy to help. Our email address is