My credit card was not accepted!

At Embroidery Library, we take your privacy and security very seriously. In October 2009 we changed credit card processors and implemented new safeguards to add an extra layer of protection for you.

One of the new safeguards that we added is called "address verification," and that means that your name and address in your user profile at www.emblibrary.com must match the information for the credit card that you are using. If it doesn't, the charge will be declined, and you'll receive an error message asking you to check the information in your user profile.

Take a moment now to review your user profile -- click the "My Profile" link on the top right side of www.emblibrary.com. Is your address and name current -- does the street address, city, state, zip code, all match what your credit card company has on file for you? Then everything should work just fine. If it doesn't, let us know -- send an email to stitch@emblibrary.com, and tell us that you already verified the address information in your user profile.

Some credit card companies will "temporarily" approve a charge, even if your order didn't go through, and that charge will show as "pending" on your statement. If you've tried to place an order, and the card was declined/rejected, but you see "pending" charges on your credit card statement, don't be alarmed. Those will be deleted after a day or two, when your credit card company ultimately rejects the charge.

We understand that this may be frustrating, but please note that we made this change to make things better for you -- safer, and more secure.