Error Messages in Janome Customizer

Janome Customizer is a program that many embroiderers use to open and view designs, as well as write designs to an ATA card for Janome machines.

Sometimes Janome Customizer will give this error message:

There is an error in the file/quit operation.

That error message occurs when trying to open a design larger than what Customizer can read.

Here's how to troubleshoot the error message:

Begin by finding the size that your machine can read/stitch. That information is likely found in your machine's user manual, or we have a list here as well. Focus
on the size that your machine can stitch, and ignore the sizes for Giga or Macro (MA) hoops; those hoops require designs to be edited on your computer first.

After you've found the size that your machine can stitch, compare those dimensions with the size of the design.

Is the design larger than what your machine can stitch? If so, you will need to
either split the design and stitch it in multiple hoopings, or get a smaller size of
the design.

If we offer a smaller size of the design, we will gladly switch it for you at no charge. Send an email to stitch@emblibrary.com with the following information:

**Your order number
**The make and model of machine you have
**The name of the design

If you've determined that the design is NOT larger than what your machine can read or stitch, then import the design into Customizer rather than open it. Some older versions of Janome Customizer 11000 have a bug that will not allow you to open a design that is wider than 140 mm, but will allow you to import it. Steps for importing are below:

Open Customizing and set the hoop to the SQ hoop.

Click the "import" tool (it's the arrow next to the sunflower on the toolbar).

Select "stitch file."

Direct the program to the design, highlight the embroidery file, and click "open."