Error Messages in Janome Customizer

Janome Customizer is a program that many embroiderers use to open and view designs, as well as write designs to an ATA card for Janome machines.

When working with designs that are larger than what Janome Customizer can accept, the program will issue a message that reads: There is an error in the file/quit operation.

Check the size that your machine can stitch:

Janome MB4                       240 x 200 mm / 9.4 x 7.9 inches
Janome 11000                     200 x 200 mm / 7.9 x 7.9 inches**
Janome 350, 10001, 10000   140 x 200 mm / 5.5 x 7.9 inches

**(Some Janome 11000 machines have a Macro Hoop that can stitch a design that is 200 x 280 mm. However, this hoop requires that designs be split. The largest design that a Janome 11000 can read is 200 x 200 mm.)

Compare the size of the design to the size that your machine can stitch. Is the design larger than what your machine can stitch? If so, you will need to either split the design and stitch it in multiple hoopings, or get a smaller size of the design.

If a smaller size is available, we will gladly switch it for you at no charge. Send an email to stitch@emblibrary.com. Include:

**Your order number
**The type of machine you have
**The name of the design

Include all of this information.

Some older versions of Janome Customizer 11000 have a bug that will not allow you to open a design that is larger than 140 mm wide. If you have a Janome 11000, and are working with a design that is 200 x 200 mm or smaller, but are getting the "error in file/quit operation" message, then you will need to import the design into Customizer, rather than open it. Follow these steps:

Open Customizing and set the hoop to the SQ hoop.

Click the "import" tool (it's the arrow next to the sunflower on the toolbar).

Select "stitch file."

Direct the program to the design, highlight the embroidery file, and click "open."