Error Messages in Janome
Janome Customizer is a program that many
embroiderers use to open and view designs, as well as write designs to
an ATA card for Janome machines.
Sometimes Janome Customizer will give this error message:
There is an
error in the file/quit operation.
That error message occurs when trying to open a design larger than what
Customizer can read.
Here's how to troubleshoot the error message:
Begin by finding the size that your machine can read/stitch. That
information is likely found in your machine's user manual, or we have a
list here as well. Focus
on the size that your machine can stitch, and ignore the sizes for Giga
or Macro (MA) hoops; those hoops require designs to be edited on your
After you've found the size that your machine can stitch, compare those
dimensions with the size of the design.
Is the design larger than what your machine can stitch? If so, you will
either split the design and stitch it in multiple hoopings, or
get a smaller size of
If we offer a smaller size of the design, we will gladly switch it for you at no
charge. Send an email to
firstname.lastname@example.org with the following information:
**Your order number
**The make and model of machine you have
**The name of the design
If you've determined that the design is NOT larger than what your
machine can read or stitch, then import the design into Customizer
rather than open it.
Some older versions of Janome Customizer 11000 have a bug that will not
allow you to open a design that is wider than 140 mm, but will allow you
to import it. Steps for importing are below:
Open Customizing and set the hoop to the SQ
Click the "import" tool (it's the arrow next
to the sunflower on the toolbar).
Select "stitch file."
Direct the program to the design, highlight
the embroidery file, and click "open."