Tips for opening embroidery
designs on a computer
If you have embroidery software installed on
your computer, then you can use it to open embroidery designs. Reference
the software's instruction manual to find the steps. Usually the steps
are as simple as opening the software and choosing "file" and "open"
from the software's toolbar.
If you do NOT have embroidery software installed on your computer, then
do not attempt to open embroidery designs on your computer.
When embroiderers have problems opening designs, it's usually due to one
of these reasons:
1. Embroidery software is not installed on the computer.
If you want to open designs on your computer, you need to have
embroidery software. If you don't have embroidery software on your
computer, then don't attempt to open designs.
There are many different kinds of embroidery software programs. Wilcom's
TrueSizer is a free program. Embird is a low-cost program with excellent
editing capabilities. You may have heard of other programs like PE
Design, Buzz Tools, Palette, Bernina Editor, Artlink, Customizer,
Horizonlink, Husqvarna 3D, 4D, 5D, 6D. There are dozens of programs that
range in price and capabilities.
Embroidery software isn't pre-installed on a computer when you buy it.
It's something that's installed after. If you upgrade to a new computer,
remember to install your embroidery programs.
2. Design is zipped
Some embroidery software programs cannot open zipped files. If yours
cannot, unzip the file and extract the embroidery design. Then use the
software to open the design.
Click here for instructions for unzipping on a PC, and
click here for instructions for unzipping on a Mac.
3. Double clicking on the design gives an error message.
When you double-click on a file, that sends a message to your computer
advising that you want to open the file. If your computer doesn't know
which program to use, it might choose something basic, like Paint or
Media Player or Adobe, or give you a "Windows doesn't know which program to use to open
the design..." error message.
If you have embroidery software installed on your computer, make sure
your computer has the correct "file association" between the file and
the software. For example, if I want to always open PES files with
Embird, I would set a "file association" in my computer between Embird
and the PES extension. Then, when I double-click on a PES file to open
it, my computer will use Embird to open the file.
The steps for setting a file association will vary depending on your
computer's operating system. In most instances you can right click on a
design that is on your computer, choose "open with," and select the
embroidery software that you have from the list of recommended programs.
Then, check the box that says "always use the selected program to open
this kind of file."
If you have questions about the above, let us know! Send an email to
In your email, include your order number, the name of the embroidery
software program that
you're using, and a description of the problem.