Exchanging designs for
designs or packs that are larger than what your machine can read, and if we
have those designs in smaller sizes, then we may (at our discretion) exchange those items
at no additional charge.
Begin by updating your user profile with the size that your machine can
The website has a size warning system in place that's meant to prevent you from
ordering designs larger than what your machine can stitch. If you have
accurate information in your user profile, then warning messages about
size will appear in your basket. Read about
that more in
this HELP topic here, and update your profile.
Then, request a smaller size, send an email to
firstname.lastname@example.org with this information:
- The order number(s)
- The names of the designs or packs that are larger than what your
machine can read
- The type of embroidery machine (make and model) that you
After we receive the information we'll evaluate your order(s) and change
the sizes to smaller ones when available. You'll be notified when the changes have
been made, and you'll be able to download the smaller sizes from your
If smaller sizes are not available, then no exchange is possible.
Size exchanges are not made for free designs; they're only made for
designs that have been purchased.