The designs that you see on the website are stitched samples. When you
download the designs and view them in a software program or on the
embroidery machine, you're viewing a digital rendering in a particular
format, and the colors
will be different.
At first glance you may think that there's something wrong with the
design, or you may think you need to change colors in the design. But
no, there's nothing wrong with the design, nor do you need to change
colors. Simply ignore the colors that you see in the
design. Disregard the colors that your machine tells you to use.
Instead, follow the color change sheets that we provide on the website.
Links to those sheets are easily accessible in your order history. They
can be printed, or downloaded. More information about that is in
this HELP topic here.
To illustrate how colors are represented poorly in software, view the
image below. The frog -- which should be green -- is shown in seven
different formats: DST, EXP, HUS, PCS, PES, SEW, and JEF. Each format
has a different size to its color palette. Each format looks a little
When we digitize a design, we might use
a color that isn't included in your format's palette. In the example
above, the shades of green that we used don't exist in the HUS format,
so the software changed those to creamy yellow. It makes the frog look a
But the color change sheet for the frog lists the colors
that we used to stitch the design. Ignore the colors in your software,
and follow the color change sheet, and your frog will be a lovely green.
Here's an example of a color change sheet:
The color change sheet shows the design has
12 color changes. Load the design to your machine, and check to make
sure your machine shows 12 color changes. Then, start with CC1 (color
change 1): sterling
silver. When your machine stops for you to change thread, advance to
CC2: overcast gray; and so on, and so forth, until your frog is
You can, of course, choose any colors that you wish. There are no
restrictions to that. The color change sheet is meant to be a guide, but
feel free to experiment with different colors, too.
If you have questions about the above, let us know! Send an email to