The designs that
you see on the website are stitched samples. When you download
the designs and view them in a software program or on the
embroidery machine, you're viewing a digital rendering in a
particular format, and the colors will be different.
At first glance
you may think that there's something wrong with the design, or
you may think you need to change colors in the design. But no,
there's nothing wrong with the design, nor do you need to
change colors. Simply ignore the colors that you see in the
design. Disregard the colors that your machine tells you to
use. Instead, follow the color change sheets that we provide
on the website.
Links to those
sheets are easily accessible in your order history. They can
be printed, or downloaded. More information about that is in
this HELP topic here.
To illustrate how
colors are represented poorly in software, view the image
below. The frog -- which should be green -- is shown in seven
different formats: DST, EXP, HUS, PCS, PES, SEW, and JEF. Each
format has a different size to its color palette. Each format
looks a little bit different.