Changing the format in your order
You can change the
format in your order history at any time, and download the designs in a
new format. This is especially helpful for those that have two or more
machines that use different formats, or those that buy a new machine
that uses a different format.
The steps below show how to change the format for a single design, an
order, or your entire order history.
To change the format for one design, select the format from the
Then download the design in the new format.
If you'd like to change the format for an order, or your order history,
then click the "Change Format" link in any order.
Change the format for the specific order, or your entire order history,
then click a button to "update."
website finishes changing the format (which takes a few seconds), you'll be returned to your order
history page. Download the designs in the new format.
If a design isn't available in the requested format, then the
format will not change for that design.
If you have questions about the above, let us know! Send an email to