If you see the
file on your USB, but your machine doesn't display it (or
gives you an error message) check the following:
- Is your
machine's embroidery area/hoop too small? A machine won't read
or display a design that's larger than what it can stitch.
- Is the design
unzipped? Machines cannot read zipped files.
- Did you change
the name of the design? If you changed the name to something
that includes special characters, like %($#@^&*, or if you
deleted the file extension, then your machine may not be able
to read the design and will not display it.
- Is the
capacity/size of the USB too large? I have two USBs; one has a
64MB capacity, the other is much larger, 16GB. Our Brother
Innovis won't read anything off of the 16GB drive, it needs
the smaller drive.
- Do you have many
files on the USB drive? Some machines will only recognize the
first 100 files on a USB. If you're having trouble with your
machine reading a design, remove all the other files from the
USB so that only the one that you're working with remains.
- Most Janome
machines require that designs be in a certain folder and
subfolder on the USB drive.
Click here for specific
instructions for Janome machines.
If you have any
questions about this HELP topic, send an email to
- the design that
your machine cannot read
- the order number
- make and
model of the machine
- description of the problem
Please include all
of the information requested so that we can help you
troubleshoot the issue.
If you have
questions about the above, let us know! Send an email to