Downloading with Internet Explorer
Designs can be downloaded immediately after
ordering. These instructions show how to download with Internet
Explorer, versions 9, 10, and 11.
Click the Order History tab. Click on the link to the order number, or
click the View Order button, to go to the order details and downloading
There are columns labeled "Download Designs" and "Email Designs." To
download the design, use the buttons in the "Download Designs" column.
Click on an "Unzipped" or "Zipped" button for a
design. A box will appear at the bottom of the page asking if you want
to open, save or cancel:
Click the arrow to the right of the "Save" button. Choose "Save as."
After you click "Save as," a box will pop up. This box is where you can
select where to save the design. Choose your location, then click
In this example, I've created a design on my desktop called Embroidery
Designs. That's shown circled below. I'm saving the design to that
After saving the design, go to the folder where you saved it to. If you
have embroidery software on your computer, you can open the design. Or,
you can send it to a USB device to upload to your embroidery machine.
If you download and get an .aspx file instead of an embroidery
design, or if you click "save as" and nothing happens, then that's
an indication that a setting in Internet Explorer needs to be
changed. Click the cog on the
upper right of your web browser, and select
Go to the "Advanced" tab and scroll to the "Security"
section. Make sure the box next to "Do not save encrypted pages to disk"
is not checked. Then try to download again; the problem should be
If you have questions about the above, let us know! Send an email to