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Registering/Signing in/User Profile Ordering Designs
   
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Using your profile to make shopping faster and easier. Can I order by phone, mail, or fax?
How can I change my email address or password? Information about discounts and sales.
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Formats & Sizes Information about embroidery cards.
  How can I use more than one code on an order?
Which format should I order for my machine?  
Why isn't a design or pack available in my regular format? Downloading Designs
Embroidery machine hoop size & stitch limits  
What can I do if I ordered the wrong size? How do I download the designs from the website?
Special notes about formats for Husqvarna machines How do I download the designs from an email?
What's the difference between ART3 and ART4? I need to download the designs again!
How can I download a different format? How long are designs kept in my order history?
  I don't want to download. Can I get a disk/cd?
Opening Designs on Your Computer  
  Uploading Designs to the Machine
How do I open designs on my computer?  
How do I open zipped files? My machine won't read / display the design!
I'm getting an error message from Windows. Janome Machines - "Cannot Be Registered" error message.
I'm getting an error message from Adobe. Janome Machines - "Delete Damaged File" error message.
"Corrupt" error messages from Husqvarna 3D/4D.  
"Error in File" error messages from Janome Customizer Special Notes About...
"Does Not Support" error messages from Janome Easy Edit  
I'm getting an error message from PE Design/Palette. Tips for working with alphabets
I'm getting a Grade C/D message from Artista. Tips for working with in-the-hoop designs
What is an EFW file? Single-Run vs. Double-Run quilting designs
  Split designs and hoop size
Color Questions  
  Working with Large or High Stitch Count Designs
Why do the colors in the designs look strange?  
Where are the color change sheets, and how do I use them? How do I split designs for multi-hooping?
Can I save the color change sheets electronically? How do I split designs by stitch count?
How do I use the Thread Exchange? Do the designs work with a mega / multi-position hoop?
Where's that cool trick for changing colors with Embird? Do the designs work in the Janome Giga or Macro hoop?
Help! The design is missing color changes!  
I can't locate / buy the Madeira thread numbers. Refunds, Returns, and Exchanges
   
Stitching Troubles & Solutions I need to exchange a design for a different size.
  Help! I ordered the same design / pack twice!
Shifting and Gapping The design isn't stitching correctly.
Thread Nesting and Tension Troubles  
Freestanding Lace Misalignment Privacy, Copyright, and Licensing
Preventing Puckering  
Matching Fabric to the Correct Stabilizer What is Embroidery Library's licensing policy?
Fabrics 101 Articles What is Embroidery Library's privacy policy?
Density in the Details What does a "site not secure" message mean?
   
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