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Click on the links below to find the answers to your questions. If your question is not answered here, please send an e-mail to stitch@emblibrary.com. Include your order confirmation number for fastest service.
 

Most Popular Questions

How do I download designs?

  

 

Can I download designs again?

My machine won't read the design

    

Help! The colors in the design look strange!

 I am new to Embroidery Library. How does the whole thing work?
 
Ordering Designs Downloading Designs
How do I place an order online? Help! I need to download the designs again.
How are the designs delivered? Help! My applique design only has the outline/dieline stitch!
My machine takes cards. What should I do? Help! I have a "corrupt file" message!
Help! I can not sign in! Help! My downloads are HTML or ASPX files!
   
Purchasing Options Machine Formats
Can I order other than online - by mail, phone, or fax? Help! I need a different format!
Does the Embroidery Library accept PayPal? Which formats does Embroidery Library offer?
Can I order a catalog? Why are some designs not offered in my format?
  Why are so few designs offered in .sew format?
  Which format should I choose?
   
Selecting Designs Zip Files
Which size should I order? What is the difference between zipped and unzipped files?
Which format should I order? Why is some of my order downloading as zipped files only?
How can I set a preferred format? Help! How do I unzip designs?
  What does "expand packs" or "compress packs" mean?
   
Opening/Using Designs Special Offers
How do I open the designs? How can I save 25% - 33% on my order?

Help! When I put the disk in the machine, the disk is blank!

 I have heard about this Centsational design. What is it?
Help! The colors are different than on the website.  
Help! I get a message that "Windows cannot open this file." Your Profile/Website Navigation
Help! I'm a Janome user and I get an "Invalid File" message! How can I change my e-mail address?
Help! I'm getting a "No Sewing Data/Can't Read File Version" error message! How can I change my password?
   
Editing Designs/Troubleshooting Tips Threads & Colors
How can I split designs by color change? Help! The colors in the design are different than on the site!
How can I split designs by stitch count? Where are the color change sheets?
How can I split designs by size? How do I use a color change sheet?
What fabric and stabilizer should I use? Where is that cool trick for changing colors with Embird?
Help! The design is larger than the hoop! I can't find the Madeira thread numbers -they don't exist!
Can I resize the designs? Help! My design is missing color changes!
   

Privacy, Copyright, and Security

Where can I find...
Can I sell products with Embroidery Library designs? Where are project instructions? (towel toppers, clocks, etc.)
What is Embroidery Library's licensing policy? Where are the designs that I saw just a few weeks ago?
What is Embroidery Library's privacy policy? Where is that cool trick for changing colors with Embird?
Help! I am getting a "site not secure" message. Can the Embroidery Library digitize a logo for me?