Embroidery Library

This HELP page contains a variety of topics to assist with both technical and embroidery issues. Browse through the topics below. If your question is not addressed on this page. then please contact us by email.
The address is support@emblibrary.com. Thank you!


Signing In & Profile Options

Downloading Instructions


I'm having trouble signing in

Downloading with Internet Explorer

I forgot my password

Downloading with Edge (Windows 10)

How can I change or update my email address?

Downloading with Firefox

How can I change my password?

Downloading with Chrome

Instructions for setting hoop size in the profile

Downloading with Safari (Mac)

Instructions for setting a format in the profile

Using the 1-Click Download button


Downloading from Order History and expirations


Ordering Designs

Zipped and Unzipped Files


Placing an order through the website

Zipped and unzipped: What's the difference?

Purchase and payment options

Which designs are zipped when downloading?

Can Embroidery Library digitize for me?

How do I unzip files on my PC?

How are designs delivered?

How do I unzip files on my Mac?

Can I get a disk, cd, or USB through the mail?

Expanding and compressing zipped design packs

Can I request a design to be added to the site?


Choosing Design Sizes

Opening Designs on a Computer


Embroidery machine size and stitch limits

Tips for opening designs on a computer

Which size should I order?

Opening with Wilcom's TrueSizer software

Setting embroidery size in the profile

Opening with Husqvarna 4D/5D software

Exchanging designs for smaller sizes

Opening with Bernina software


Opening with Janome Horizonlink / Customizer


Errors with PE Design / Palette

  Why do I see lines in my Embird software?

Embroidery Machine Formats

Color Questions & Color Sheets


Which format should I choose?

Why do design colors look strange on the machine?

How can I download a different format?

What and where are the color change sheets?

A design isn't in my regular format. Why not?

How do I use the Thread Exchange?


How do I upload colors with Embird?


Sales & Special Offers

Uploading/Transferring to Embroidery Machines


Happy Hour eligibility and FAQ

How do I put a design on a USB (PC)

Birthday Club eligibility and FAQ

How do I put a design on a USB (Mac)


Special USB instructions for Janome users


My Brother/Baby Lock machine won't read the design


My Janome machine won't read the design


Refunds & Exchanges

Machine Size & Stitch Count Limits


I ordered the wrong size. Can I exchange it?

List of machines, sizes, and limitations

I ordered duplicate designs. Can I get a refund?

Splitting designs by size and multi-hooping

I ordered something by mistake. Can I return it?

Splitting designs by stitch count


Privacy, Copyright, Licensing, & Use

Stitching a Design: Troubles & Solutions


Can I sell items with Embroidery Library designs?

Checklist: Before embroidering a design

Can I use Embroidery Library images on my site?

Fabrics 101: Choosing fabric, designs, and stabilizer

Can I distribute the projects and tutorials?

Resolving shifting, gapping, and misaligned stitches

Can I use the artwork in another media?

Tips for stitching complex, high-stitch designs


Curing threadaches of shredding and nesting


I'm having trouble with a design. What can I do?



Tips for working with alphabets


Single run vs. double run quilting designs


What is an in-the-hoop design?


What is a template and how do I make one?


If your question is not addressed in one of the above topics, please let us know. Send an email to our customer service team at support@emblibrary.com. Include your order number for the fastest service.