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Thank you
for visiting this page! Click on a topic below to find
answers to your questions, and information to make shopping
and stitching easier. If you don't find your answer here,
write to
stitch@emblibrary.com -- and please include an order
confirmation number for fastest service. |
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If you're new to
the Embroidery Library, click here for information about us and our
products! |
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Registering/Signing in/User Profile |
Ordering
Designs |
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I'm having troubles signing
in. |
How do I place an order
through the website? |
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Help! I forgot my password! |
My credit card was rejected
/ declined. |
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Using your profile to make
shopping faster and easier. |
Can I order by phone, mail,
or fax? |
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How can I change my email address or
password? |
Information about discounts
and sales. |
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Does the Embroidery Library
do custom digitizing? |
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Formats &
Sizes |
Information about embroidery cards. |
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Which format
should I order for my machine? |
Downloading Designs |
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Why isn't a
design or pack available in my regular format? |
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Embroidery machine hoop size & stitch limits |
How do I download the
designs from the website? |
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What can I do if I ordered
the wrong size? |
How do I download the
designs from an email? |
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Special notes about formats for Husqvarna machines |
I need to download the designs again! |
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How can I download a
different format? |
| Opening
Designs on Your Computer |
How long are designs kept in
my order history? |
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I don't want to download. Can I get a disk/cd? |
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How do I open designs on my
computer? |
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How do I open zipped files? |
Uploading
Designs to the Machine |
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I'm getting an error message from Windows. |
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I'm getting an error message
from Adobe. |
My machine won't read /
display the design! |
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"Corrupt" error messages from Husqvarna 3D/4D. |
Janome Machines -
"Cannot Be Registered" error message. |
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"Error in File" error messages from Janome
Customer |
Janome Machines -
"Delete Damaged File" error message. |
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"Does Not Support" error messages from Janome Easy Edit |
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I'm getting an error message
from PE Design/Palette. |
Special
Notes About... |
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I'm getting a Grade C/D message from Artista. |
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What is an EFW file? |
Tips for working with alphabets
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Tips for working with in-the-hoop designs |
| Color
Questions |
Single-Run vs. Double-Run quilting designs |
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Split designs and hoop size |
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Why do the colors in the
designs look strange? |
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Where are the color change
sheets, and how do I use them? |
Working
with Large or High Stitch Count Designs |
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Can I save the color change
sheets electronically? |
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How do I use the Thread
Exchange? |
How do I split designs for
multi-hooping? |
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Where's that cool trick for
changing colors with Embird? |
How do I split designs by
stitch count? |
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Help! The design is missing
color changes! |
Do the designs work with a
mega / multi-position hoop? |
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I can't locate / buy the Madeira thread
numbers. |
Do the designs work in the
Janome Giga or Macro hoop? |
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| Stitching
Troubles & Solutions |
Refunds,
Returns, and Exchanges |
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Shifting and Gapping |
I need to exchange a design
for a different size. |
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Thread Nesting and Tension
Troubles |
Help! I ordered the same
design / pack twice! |
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Freestanding Lace
Misalignment |
The design isn't stitching
correctly. |
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Preventing Puckering |
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Matching Fabric to the
Correct Stabilizer |
Privacy,
Copyright, and Licensing |
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Fabrics 101 Articles |
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Density in the Details |
What is Embroidery Library's
licensing policy? |
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What is Embroidery Library's privacy policy? |
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What does a "site not
secure" message mean? |
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