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This HELP page contains a variety of topics to assist with both technical and embroidery issues. Browse through the topics below. If your question is not addressed on this page. then please contact us by email.
The address is stitch@emblibrary.com. Thank you!
Signing In & Profile Options Downloading Instructions
I'm having trouble signing in Downloading with Internet Explorer
I forgot my password Downloading with Edge (Windows 10)
How can I change or update my email address? Downloading with Firefox
How can I change my password? Downloading with Chrome
Instructions for setting hoop size in the profile Downloading with Safari (Mac)
Instructions for setting a format in the profile Using the 1-Click Download button
  Downloading from Order History and expirations
Ordering Designs Zipped and Unzipped Files
Placing an order through the website Zipped and unzipped: What's the difference?
Purchase and payment options Which designs are zipped when downloading?
Can Embroidery Library digitize for me? How do I unzip files on my PC?
How are designs delivered? How do I unzip files on my Mac?
Can I get a disk, cd, or USB through the mail? Expanding and compressing zipped design packs
Can I request a design to be added to the site?  
Choosing Design Sizes Opening Designs on a Computer
Embroidery machine size and stitch limits Tips for opening designs on a computer
Which size should I order? Opening with Wilcom's TrueSizer software
Setting embroidery size in the profile Opening with Husqvarna 4D/5D software
Exchanging designs for smaller sizes Opening with Bernina software
  Opening with Janome Horizonlink / Customizer
  Errors with PE Design / Palette
Embroidery Machine Formats Color Questions & Color Sheets
Which format should I choose? Why do design colors look strange on the machine?
How can I download a different format? What and where are the color change sheets?
A design isn't in my regular format. Why not? How do I use the Thread Exchange?
  How do I upload colors with Embird?
Sales, Discounts, & Special Offers Uploading/Transferring to Embroidery Machines
Get a 25% - 33% discount on designs How do I put a design on a USB (PC)
Happy Hour eligibility and FAQ How do I put a design on a USB (Mac)
Birthday Club eligibility and FAQ Special USB instructions for Janome users
  My Brother/Baby Lock machine won't read the design
  My Janome machine won't read the design
Refunds & Exchanges Machine Size & Stitch Count Limits
I ordered the wrong size. Can I exchange it? List of machines, sizes, and limitations
I ordered duplicate designs. Can I get a refund? Splitting designs by size and multi-hooping
I ordered something by mistake. Can I return it? Splitting designs by stitch count
Privacy, Copyright, Licensing, & Use Stitching a Design: Troubles & Solutions
Can I sell items with Embroidery Library designs? Checklist: Before embroidering a design
Can I use Embroidery Library images on my site? Fabrics 101: Choosing fabric, designs, and stabilizer
Can I distribute the projects and tutorials? Resolving shifting, gapping, and misaligned stitches
Can I use the artwork in another media? Tips for stitching complex, high-stitch designs
  Curing threadaches of shredding and nesting
  I'm having trouble with a design. What can I do?
Tips for working with alphabets  
Single run vs. double run quilting designs  
What is an in-the-hoop design?  
What is a template and how do I make one?  
If your question is not addressed in one of the above topics, please let us know. Send an email to our customer service team at stitch@emblibrary.com. Include your order number for the fastest service.

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